SmarterDS is focused on helping its customers with a smooth and seamless experience when working together on a project.
Our structured, but flexible, end-to-end process is designed to help customers have a clear idea of how a project will progress and the key steps along the way.
When we start working on your new development project, the early conversations are vital. These help us to understand your objectives, but also your challenges.
In order to understand the brief, we will ask questions about what is required and draw upon our experience to understand how to approach the solution. We will show you relevant examples of our work to give you an idea of what can be achieved.
Once the key goals of a project are understood, it’s time to get scoping!
Our workshops can be done as face-to-face meetings or remotely. With all the key project stakeholders involved, we can rapidly build a picture of the technical and visual solution.
We will get a deeper understanding of what the system needs to do, how users will interact with it and provide a defined development approach to meet your requirements.
We like to show our customers what they will be getting before we even start development. This ensures we all have a comprehensive understanding of the system and how the project objectives will be met.
Before we code a single line of your system, we will spend time building visual designs of the platform.
You will get the opportunity to feed back on these and we can incorporate any changes or enhancements at this entirely flexible stage.
Now work can begin to start building the system you need. Included in this step are data model design, frontend development, and integration work.
This is the longest step of the process so our account managers and other support staff will keep you posted along the way with regular progress reports. We will define key milestones along the way to stay on track.
We will arrange a session to walk you through the system in a demo format. This is always a collaborative part of the process, giving you the chance to ask any questions you may have about the platform.
The objective here is to sign off on the project but you’ll have a chance to request any changes to make it work and look exactly as you imagined.
Once any final changes are made to the system and its functionality, we will deploy to live and issue logins.
This is not a hard handover. Instead, our team continues to be available to give tutorials and demos to team members and customers who are users of the system as required.
Assistance from SmarterDS will remain ongoing beyond the successful completion of a project. Our helpdesk team will ensure we are on hand to support with any system queries and issues that may occur.